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FAQ

Do you have a Question?

Here are some answers to a selection of frequently asked questions by our customers. Find the question you would like to ask and please click on the question to reveal the answer:

I can’t find the product I am looking for. Can rebel get it for me?

rebel is constantly updating the products available on our website. However, we have an extensive range of product available in stores, which may not be displayed in our on-line catalogue yet.

If I don’t want to give my credit card details over the Internet, can I pay by phone or fax?

Unfortunately we are unable to take telephone or fax orders. Customers are encouraged to use our website to place orders and to utilise our payment gateway security features.

Is it safe to use my credit card on-line?

Yes, it is extremely safe.

When transacting via our secure server, your credit card and personal details are encrypted using the latest industry standard SSL (Secure Socket Layer) 128 Bit encryption technology before being sent over the internet. If you are still unsure about sending your credit card to us via the Internet, then we suggest you use one of our additional payment methods.

When do you charge my credit card?

Our payment gateway, Cybersource, will attempt to charge your nominated credit card at the confirmation point of your order.

What if I am not happy with my purchase?

If you are not happy with your product for any reason, Our Nike Store is happy to exchange it or refund providing the product is returned to us in its original condition, undamaged and unopened. Please read our Refunds & Returns section for more information.

How much does delivery cost?

Our Nike Store offers you the cheapest and fastest shipping from a selection of trusted carriers. There may also be promotional shipping rates that can apply to your order.

Please read our Shipping & Delivery section for more information.

How long will it take to receive my order?

Delivery time within Australia is usually between 2 - 10 business days for smaller goods and between 5 - 10 days from dispatch for all bulky goods depending on your location, and the location of where the stock is shipping from.

Please read our Shipping & Delivery section for more information.

My delivery hasn't arrived within the expected time frame. What happens now?

You can track your order easily, if you have your order number just click here. If you are unsatisfied with the information provided in the tracking link above then please contact our Customer Service Team on 1300 654 502 between 9.00am - 5.00pm Monday - Friday and we will investigate your delivery further.

I placed my order today, but my account status says it has not been dispatched. Why is this?

All parcels are collected from our distribution feeder stores by approximately 5:00pm each business day. It is only when all the day's parcels have been collected, that your member account status is updated to display your order delivery status.

What do I do if I have forgotten my account password?

Just click on the forgotten password link on the Register/Sign-In page or you can click here. Just enter the email address of your account and we will email you your account password details.

Can I change my account details?

Yes. To make changes to your account details, log-in to 'My Account' using your current email address and password. Once logged in you are able to change your email address, password and billing details. Simply update the appropriate fields and click on 'Save Profile' to save the changes. To log into your account now clicking here.

How can I return a product back?

You can either take the product back to your closest store, along with your invoice as proof of your purchase. Alternatively if you would like to return an item by mail, please call our Customer Service Team on 1300 654 502 between Monday - Friday 9.00am - 5.00pm.

How do I arrange a delivery and installation for my purchase?

You can choose the option of having a delivery and installation, or delivery only on a selected range of exercise equipment. To select a delivery only, you will need to enter your postcode and select 'Calculate Freight' on the cart page so that you can see available shipping options. If you require a delivery and installation, . Once your order is received, our Customer Service Team will call you within 24hrs to offer you a delivery and installation quote from the local installer for you to approve. This quote will then be added to the value of your order. It is recommended that all delivery and installation orders be placed using a credit card only, so that our Customer Service Team can add the value of the quote to your order total. We will only charge your credit card once this quote has been added to your order.The installer will call you within 48 business hours after you have approved the quote, to arrange the best date and time to carry out the delivery and installation at your nominated address.

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